Corporate objective links
- Environment
- Community Engagement
- Cohesion and equalities
Key Activities 07-10
Develop a library refurbishment plan
Lead officer: Principal Librarian
2007/8
Budget implications: Budget to maintain and refurbish library premises
Performance measures and monitoring arrangements: Plan in place
Continue investigations into the co-location strategy
Lead officer: Principal Librarian/Area Librarians
2007-10
Budget implications: Limited Capital budget allocation through the co-location budget
Performance measures and monitoring arrangements: Co-locations/joint service centres in place
Review Mobile library service provision
Lead officer: Community Services Manager
2007-10
Budget implications: Funding required for Mobile technology
Performance measures and monitoring arrangements: Visits to the Mobile library, Mobile library issues
Carry out replacement of current Mobile Library
Lead officer: Community Services Manager
2007/8
Budget implications: See above
Performance measures and monitoring arrangements: New mobile in place
Investigate and implement self-issue terminals in appropriate libraries
Lead officer: Area Librarians
2007-10
Budget implications: Ongoing revenue budget implications; Software/hardware costs; Furniture; Promotional/user education
Performance measures and monitoring arrangements: Self-issue in place in appropriate libraries
Agree services to be delivered through corporate contact centres
Lead officer: Principal Librarian
2007/8
Budget implications: Potential licensing costs, depending on which services and how delivered; Staff budget implications.
Performance measures and monitoring arrangements: Services in place
Agree devolution plans with Township committees
Lead officer: Principal Librarian/Head of Service (Head of Information and Libraries)
2007/8
Budget implications: Possible re-structure of budgets
Performance measures and monitoring arrangements: Devolution plans in place
2: Supporting literacy & promoting the enjoyment of reading
Corporate objective links
- Jobs and prosperity
- Children and Young People
- Community safety
- Community Engagement
- Cohesion and equalities
Key Activities 07-10
Fill vacant Stock Management/Reader Development Post
Lead officer: Community Services Manager
2007/8
Budget implications: none
Performance measures and monitoring arrangements: Vacancy filled
Continue participation in Literacy Entitlement Group
Lead officer: Principal Librarian
2007-10
Budget implications: None
Performance measures and monitoring arrangements: Library representation on group; LEG-derived activities and events in libraries
Establish good networking with Skills for Life team/participate in Adult Learning Week/Family Learner’s Weekend
Lead officer: E-Learning & Information Manager
2007-10
Budget implications: None
Performance measures and monitoring arrangements: Library representation at team meetings; SfL-derived activities and events in libraries
Continue participation in Greater Manchester Time to Read group
Lead officer: Reader Development post
2007-10
Budget implications: Annual Fee
Performance measures and monitoring arrangements: Library representation at group meetings; TtR-derived activities and events in libraries
Establish Reader development "Focus Group" – annual programme of events and stock promotions/featured collections.
Lead officer: Reader Development post
2007-10
Budget implications: Staff cover; Need for a dedicated reader development budget
Performance measures and monitoring arrangements: Attendance to library events (establish a baseline by March 2008); Impact on use of target stock
Produce a calendar of local & national events/celebrations for future library promotions
Lead officer: Performance & Development Manager
2007-10
Budget implications: Staff cover; Promotional materials; Support materials
Performance measures and monitoring arrangements: Calendar in place; Impact on visits; Impact on use of target stock and/or services; Press coverage of events (in particular)
Develop a programme of displays (including retail-style window displays)
Lead officer: Area Librarians/Community Services Manager
2007-10
Budget implications: Staff cover
Performance measures and monitoring arrangements: Number of displays; Impact on visits; Impact on use of target stock and/or services
Sustain and develop links with Council media unit and ensure library inclusion on a regular basis
Lead officer: Performance & Development Manager
2007-10
Budget implications: None
Performance measures and monitoring arrangements: Number of library press articles
Expand library marketing materials, using MLA toolkit, covering all library services (Learning, reading, children’s, special services etc.)
Lead officer: Performance & Development Manager
2007/8
Budget implications: Publicity costs
Performance measures and monitoring arrangements: Marketing materials produced; Impact on PLSS
Actively develop and promote Web Catalogue portal functions providing access to both in-library and online reader development resources
Lead officer: E-Learning & Information Manager
2007-10
Budget implications: Publicity costs; Staff time
Performance measures and monitoring arrangements: Impact on use of target stock and/or services
Investigate a loyalty scheme for library users
Lead officer: Area Librarians
2007/8
Budget implications: Publicity costs
Performance measures and monitoring arrangements: Proposal for scheme produced
3. Providing free access to ICT, electronic resources & online services
Corporate objective links
- Jobs and prosperity
- Children and Young People
- Community safety
- Cohesion and equalities
Key Activities 07-10
Produce ICT & Information strategy
Lead officer: E-Learning & Information Manager
2007/8
Budget implications: None
Performance measures and monitoring arrangements: Strategy in place & aligned with budgets
Develop team for co-ordination of future Web development
Lead officer: E-Learning & Information Manager
2007/8
Budget implications: Staff cover
Performance measures and monitoring arrangements: Team in place, meets regularly; Team action plans
Develop the provision of online resources and information
Lead officer: E-Learning & Information Manager
2007-10
Budget implications: Current inability to purchase e-learning/online resources needs to be addressed; Budget needed for upgrade of the People’s Network.
Performance measures and monitoring arrangements: Use of online resources; PLIM 12 % take-up of available ICT time in libraries
Continual development of the People’s Network with additional functionality
Lead officer: E-Learning & Information Manager
2007-10
Budget implications: Budget pressure identified for upgrades to People’s Network
Performance measures and monitoring arrangements: Take-up of the People’s Network
4. Providing local & community information, to enable citizens to make informed decisions
Corporate objective links
- Jobs and prosperity
- Community engagement and development
- Cohesion and equalities
- Customer focus
Key Activities 07-10
Review existing information provision throughout all libraries
Lead officer: E-Learning & Information Manager
2007-10
Budget implications: Promotion/marketing; Staff cover; Dedicated budget needed for online resources
Performance measures and monitoring arrangements: PLUS survey – satisfaction with information provision/staff help; No. information literacy events
Develop a training plan for staff on information provision
Lead officer: E-Learning & Information Manager
2007-09
Budget implications: Training budget provision
Performance measures and monitoring arrangements: PLUS survey - % satisfied with staff help in finding information
5. Creating opportunities for formal & informal learning & self-development
Corporate objective links
- Jobs and prosperity
- Children and Young People
- Community safety
- Cohesion and equalities
Key Activities 07-10
Develop a Learning Strategy for libraries/ set up learning, ICT & information "development group"
Lead officer: E-Learning & Information Manager
2007-10
Budget implications: Staff structure to be reviewed
Performance measures and monitoring arrangements: PLIM 1 Adult Learning Session attendee hours per 1,000 population
Increase the use of libraries by 16-24s
Lead officer: Performance & Development Manager/E-Learning & Information Manager
2007-10
Budget implications: Online resource budget/People’s Network upgrade as above; Promotion/marketing
Performance measures and monitoring arrangements: Book issues/PC bookings by 16-24s in libraries; Number of careers-related resources available in libraries per 1,000 population
Review staff structure - investigate releasing posts to other areas e.g. learning
Lead officer: E-Learning & Information Manager/Principal Librarian/Area Librarians
2007-10
Budget implications: Within existing resources
Performance measures and monitoring arrangements: Impact on learning hours in libraries (PLIM 1); Increased no. learning events; Impact on visits; Impact on use of targeted stock and/or services
Work with local partners to identify and mailshot unemployed young people (careers resources in libraries)
Lead officer: Performance & Development Manager
2007-09
Budget implications: Publicity costs; Resource budget implications
Performance measures and monitoring arrangements: As above
Investigate learning centre in Wheatsheaf as part of the overall layout
Lead officer: E-Learning & Information Manager
2007-09
Budget implications: Possible funding for design/layout; Resource budget implications
Performance measures and monitoring arrangements: Feasibility study produced
Actively promote careers resources in libraries
Lead officer: E-Learning & Information Manager
2007-10
Budget implications: Publicity costs
Performance measures and monitoring arrangements: Issues/use of careers-related resources
Actively develop and promote Web Catalogue portal functions providing access to both in-library and online careers and jobs-related resources
Lead officer: E-Learning & Information Manager
2007-10
Budget implications: Publicity costs; Staff time
Performance measures and monitoring arrangements: Issues/use of careers-related resources
6. Listening to and engaging with our communities, paying particular attention to the needs of disadvantaged & vulnerable people
Corporate objective links
- Community engagement and development
- Cohesion and equalities
- Customer focus
Key Activities 07-10
PLUS/MORI survey analysis and action plan
Lead officer: Performance & Development Manager
2007/8
Budget implications: None
Performance measures and monitoring arrangements: Action plan in place
Carry out the national children’s Public Library User Survey 2007, evaluate and implement actions arising
Lead officer: Performance & Development Manager/Community Services Manager
2007-09
Budget implications: Survey costs
Performance measures and monitoring arrangements: Children’s PLUS survey results
Carry out the national Home Delivery Survey to Housebound customers, evaluate and implement actions arising
Lead officer: Performance & Development Manager/Community Services Manager
2007-09
Budget implications: Survey costs
Performance measures and monitoring arrangements: Home Delivery Survey results
Consultation with customers and non-customers within the community re: future provision
Lead officer: Area Librarians/Performance & Development Manager
2007-09
Budget implications: Survey costs
Performance measures and monitoring arrangements: Results of consultation & action plans in place
Review current opening hours – consult with local communities vis the Opinionmetre. Consider more hours of opening outside 9-5pm, fewer closed afternoons and fewer closed lunchtimes
Lead officer: Principal Librarian/Area Librarians
2007/8
Budget implications: Possible staffing implications
Performance measures and monitoring arrangements: PLUS survey - % respondents satisfied with opening hours
Develop Community Engagement Strategy in libraries
Lead officer: Principal Librarian/Performance & Development Manager
2007/8
Budget implications: None
Performance measures and monitoring arrangements: Strategy in place
Big Lottery follow-up work - dependent on bid outcome for Big Lottery capital funding for library buildings
Lead officer: Principal Librarian/Performance & Development Manager
2007-10
Budget implications: Dependent on successful bid
Performance measures and monitoring arrangements: Dependent on successful bid
Set up a staff performance and development focus group
Lead officer: Performance & Development Manager
2007-09
Budget implications: None
Performance measures and monitoring arrangements: Group in place, regular meetings held
7. Championing the needs of children, families & young people
Corporate objective links
- Children and Young People
- Cohesion and equalities
Key Activities 07-10
Develop and mainstream the Bookstart scheme to the 0-3 age group
Lead officer: Community Services Manager
2007/8
Budget implications: Staff costs-mainstreaming Bookstart staff
Performance measures and monitoring arrangements: PLIMs 4-6 Take-up of the Bookstart scheme
Establish Children’s Services Focus Group who will develop a children’s library service plan
Lead officer: Community Services Manager
2007/8
Budget implications: Staff cover
Performance measures and monitoring arrangements: Group/plan in place
Engaging with the 11-19 yr age group through the Reading Agency-led Fulfilling their Potential project
Lead officer: Community Services Manager
2007/8
Budget implications: Publicity costs; Staff time
Performance measures and monitoring arrangements: Library members aged 11-19
Continue to deliver an annual programme of library events for children and young people
Lead officer: Community Services Manager
2007/8
Budget implications: Staff time
Performance measures and monitoring arrangements: Attendance at children’s events
Increase participation in the annual Summer Reading Game in libraries (4-12 year olds)
Lead officer: Community Services Manager
2007-10
Budget implications: Staff time; Publicity costs
Performance measures and monitoring arrangements: PLIMs 8-11 take-up of the Summer Reading Game
Actively promote children’s and young people’s resources in libraries
Lead officer: Community Services Manager
2007-10
Budget implications: Publicity costs
Performance measures and monitoring arrangements: Children’s visits to libraries; Issues of children’s and young people’s resources
Actively develop and promote children’s web site functions and encouraging customer content input
Lead officer: E-Learning & Information Manager/Community Services Manager
2007-10
Budget implications: Publicity costs; Staff time
Performance measures and monitoring arrangements: Impact on use of target stock and/or services
Actively develop and promote Kids’ Portal functions providing access to both in-library and online reader development resources and encouraging customer input
Lead officer: E-Learning & Information Manager/Community Services Manager
2007-10
Budget implications: Publicity costs; Staff time
Performance measures and monitoring arrangements: Impact on use of target stock and/or services
Investigate possibility of library provision in Children’s Centres/promote children’s library services in CCs
Lead officer: Principal Librarian/Community Services Manager
2007/8
Budget implications: Within existing resources
Performance measures and monitoring arrangements: Investigations underway
8. Helping to build safer, stronger & healthier communities
Corporate objective links
- Community Safety
- Health
Key Activities 07-10
Launch the Bibliotherapy ‘Books on Prescription’ scheme in partnership with the PCT
Lead officer: Community Services Manager/Performance & Development Manager
2007/8
Budget implications: Purchase of resources
Performance measures and monitoring arrangements: Take up of the Bibliotherapy scheme
Promote libraries as health information points, in partnership with local health agencies
Lead officer: Performance & Development Manager/Community Services Manager
2007-10
Budget implications: Publicity costs
Performance measures and monitoring arrangements: Issues of health-related books in libraries;Total stock of health-related books in libraries
Develop programme of health awareness events in all libraries e.g. smoking cessation
Lead officers: Area Librarians
2007/8
Budget implications: None
Performance measures and monitoring arrangements: Number of events
Actively promote library information & resources on environmental issues
Lead officer: Community Services Manager/Area Librarians
2007-10
Budget implications: Publicity costs
Performance measures and monitoring arrangements: Issues of books on environmental issues
Carry out the Reading Agency-led Fulfilling their Potential ‘Stay Safe on the Web’ project, aimed at 11-19 yr olds, in partnership with the Children’s Council
Lead officer: Community Services Manager
2007/8
Budget implications: Publicity costs
Performance measures and monitoring arrangements: Evaluation/impact of the project; Library members aged 11-19
Active library involvement in the "Children’s and Young People’s Participation Group’
Lead officer: Community Services Manager
2007-10
Budget implications: None
Performance measures and monitoring arrangements: Library representation on the group
Delivering Positive Activities for Young People to the 16-24 age group in libraries
Lead oficer: Community Services Manager/Area Librarians
2007-10
Budget implications: Event costs; Staff time
Performance measures and monitoring arrangements: Attendance at library events
Promoting libraries as safe, welcoming places to go for all people
Lead officer: Performance & Development Manager/Area Librarians
2007-10
Budget implications: Publicity costs
Performance measures and monitoring arrangements: PLUS survey results - % stating libraries are ‘a safe place to visit’
Actively promote library information and resources on community safety
Lead officers: Community Services Manager/Area Librarians
2007-10
Budget implications: Publicity costs
Performance measures and monitoring arrangements: Issues of library resources on ‘community safety’
9. Celebrating cultural diversity and encouraging community cohesion
Corporate objective links
- Cohesion & Equalities
Key Activities 07-10
Develop Social Inclusion strategy
Lead officer: Performance & Development Manager
2007/8
Budget implications: Possible publicity costs in developing awareness of services
Performance measures and monitoring arrangements: Strategy in place
Develop services to Asylum Seekers and minority ethnic communities in libraries/establish dedicated staff post
Lead officer: Performance & Development Manager/Community Services Manager
2007-10
Budget implications: Funding needed – intention to bid for funding from Asylum Seeker Board
Performance measures and monitoring arrangements: Library members from minority ethnic groups; PLUS survey results – respondents from minority ethnic groups
Develop Community Profiles
Lead officer: Performance & Development Manager/Area Librarians
2007-09
Budget implications: None
Performance measures and monitoring arrangements: Profiles in place and relevant targets set
Establish links with Carnival of Cultures festival
Lead officer: Area Librarians
2007/8
Budget implications: None
Performance measures and monitoring arrangements: Library events to tie in with carnival/entries to writing competition
10. Contributing to regeneration by supporting local businesses & the local workforce
Corporate objective links
- Jobs and prosperity
Key Activities 07-10
Review information provision – careers and business
Lead officer: E-Learning & Information Manager
2007/8
Budget implications: None
Performance measures and monitoring arrangements: Library stock relating to careers and business
Investigate linking in with Manchester Business Resources
Lead officer: E-Learning & Information Manager
2007/8
Budget implications: Costs to join a Greater Manchester Business Resources consortium
Performance measures and monitoring arrangements: Partnership in place
11. Delivering high quality services that provide value for money, making the best use of our resources & maximising funding opportunities
Corporate objective links
- Efficiency
- Our people
- Service improvement
Key Activities 07-10
Continue investigations into Greater Manchester consortium stock procurement feasibility study
Lead officer: Community Services Manager/Principal Librarian
2007/8
Budget implications: None currently – but possible future impact on staffing
Performance measures and monitoring arrangements: Investigations ongoing
Investigate EDI/Quotes/supplier selection
Lead officer: Community Services Manager
2007-09
Budget implications: As above
Performance measures and monitoring arrangements: As above
Review marketing/publicity/stationery – liaise with design and print
Lead officer: Performance & Development Manager
2007-09
Budget implications: Publicity costs
Performance measures and monitoring arrangements: New stationery in place
12. Meeting the national public library service standards and becoming an excellent library authority
Corporate objective links
- Efficiency
- Service improvement
Key Activities 07-10
Engage staff at all levels in performance management
Lead officer: Performance & Development Manager/Area Librarians
2007/8
Budget implications: None
Performance measures and monitoring arrangements: Meetings undertaken with all branches/targets set
Continue to improve existing performance to become an excellent library authority
Lead officer: Performance & Development Manager/Area Librarians
2007-10
Budget implications: None
Performance measures and monitoring arrangements: PLSS performance; BVPI performance; CPA performance; PLIMs performance
Identify key areas of non-use and lapsed, using mapping/library membership data – target marketing materials at specified groups
Lead officer: Performance & Development Manager
2007-09
Budget implications: Publicity costs
Performance measures and monitoring arrangements: Branch profiles produced; Active library membership
Implement the ‘Strategy for increasing visits to libraries’ – aim to improve CPA performance
Lead officer: LMT
2007/8
Budget implications: Publicity costs; Some staff costs; Budget implications – online resources/people’s network, as above
Performance measures and monitoring arrangements: CPA C13 – Cost per visit; PLSS 6 – Visits to libraries per 1,000 population
13. Valuing our staff & making best use of their skills, experience & commitment, by providing strong, visionary leadership
Corporate objective links
- Our People
- Service improvement
Key Activities 07-10
Develop a structured Training Development Plan in libraries, with clear progression scale, and linked to staff one-to-ones
Lead officer: Principal Librarian/Area Librarians
2007-09
Budget implications: None
Performance measures and monitoring arrangements: Plan in place
Carry out skills audit of library staff
Lead officer: LMT
2007-09
Budget implications: None
Performance measures and monitoring arrangements: Staff database produced
Produce induction programme with built in refresher training/local studies training
Lead officer: Area Librarians
2007/8
Budget implications: None
Performance measures and monitoring arrangements: Programme in place
Develop post-entry training for staff
Lead officer: Area Librarians
2007-10
Budget implications: Training costs
Performance measures and monitoring arrangements: Training plan in place
Review career progression scheme/staff rotation
Lead officer: Area Librarians
2007-10
Budget implications: As above
Performance measures and monitoring arrangements: As above
Review library staff roles in terms of work-life balance
Lead officer: Area Librarians
2007-10
Budget implications: None
Performance measures and monitoring arrangements: Revised work-life balance plans in place
Establish communications strategy and communicate it to all staff
Lead officer: Performance & Development Manager/Area Librarians
2007/8
Budget implications: None
Performance measures and monitoring arrangements: Communications flow-chart produced & disseminated
Regular schedule of staff meetings in place
Lead officer: Area Librarians
2007/8
Budget implications: None
Performance measures and monitoring arrangements: Schedule in place
Celebrate success and achievement
Lead officer: LMT
2007-10
Budget implications: None
Performance measures and monitoring arrangements: Website articles; Roger’s global submissions; Local matters submissions
Establish a structured plan for attracting volunteers into libraries
Lead officer: Principal Librarian/Area Librarians
2007/8
Budget implications: None
Performance measures and monitoring arrangements: Number of volunteers in libraries
Establish staff procedural manual/induction pack
Lead officer: Area Librarians
2007-09
Budget implications: None
Performance measures and monitoring arrangements: Staff manual produced
Empower and resource staff to be able to take decisions at an appropriate level
Lead officer: Principal Librarian/Area Librarians
2007/8
Develop links/establish rep for SCG (Service Consultancy Group)
Lead officer: Area Librarians
2007/8
Budget implications: None
Performance measures and monitoring arrangements: Rep in place
14. Providing joined up services for local people by building effective partnerships
Corporate objective links
- Efficiency
- Service improvement
Key Activities 07-10
Identify all current and potential partners, review and develop
Lead officer: Performance & Development Manager
2007/8
Budget implications: None
Performance measures and monitoring arrangements: Number of partnerships in place
Contribute to development of joint service centres
Lead officer: Principal Librarian
2007-10
Budget implications: Possible funding implications
Performance measures and monitoring arrangements: Library representation on development groups
Develop joint working with customer services e.g. community languages
Lead officer: Principal Librarian
2007-10
Budget implications: None
Performance measures and monitoring arrangements: Projects developed for joint working
15. working effectively with elected members to support the wider aims of the Council & the Borough
Corporate objective links
- Efficiency
- Service improvement
Key Activities 07-10
Produce glossy leaflet for members
Lead officer: Performance & Development Manager
2007/8
Budget implications: Publicity costs
Performance measures and monitoring arrangements: Leaflet produced and distributed
Carry out briefings on devolved Townships
Lead officer: Principal Librarian
2007-09
Budget implications: None
Performance measures and monitoring arrangements: Briefings carried out
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